Track and manage project invoicing and reporting for State Street. Liaison with finance teams, vendors, and project managers, enhancing executive reporting and resource planning.
About the role
- Risk & compliance manager enhancing enterprise risk governance at fintech Lead. Optimizing risk management programs, overseeing compliance, and delivering actionable insights and training.
Responsibilities
- Strengthen and optimize the Issue Management Program to establish robust governance oversight, maintain documentation, and ensure consistent adherence to the programs standards.
- Oversee and maintain the enterprise issue management repository, serving as the primary point of coordination with issue owners, validating updates, monitoring remediation progress, and delivering accurate, timely reporting.
- Provide independent risk challenge and oversight, ensuring issues are properly recorded, root causes are well-defined, action plans are appropriate, and all items meet Issue Management Program requirements and quality standards.
- Analyze issue trends and emerging risks, synthesizing complex data into executive-ready reports that highlight themes, systemic concerns, and trends for presentation to senior leadership and Risk Management Committees.
- Develop, refine, and maintain detailed issue and risk reports that provide accurate, timely, and actionable insights for cross-functional teams.
- Create and maintain dashboards and analytics (Power BI, Tableau, etc.) to track issue lifecycle status, remediation progress, complaints trends, audit readiness, and risk indicators.
- Produce monthly and quarterly enterprise risk reports that consolidate insights across Issue Management, Audit, Complaints, and other Risk & Compliance programs.
- Prepare executive- and board-level reporting packages, including narratives, heat maps, key risk indicators, trend analyses, and thematic summaries for senior leadership and Risk Management committees.
- Translate complex data and risk concepts into clear visualizations and concise storylines tailored for senior audiences.
- Continuously evaluate and enhance reporting processes, templates, and data structures to strengthen the organization’s overall risk reporting framework.
- Support oversight of the Fintech audit management program, including monitoring audit schedules, facilitating statements of work, coordinating with external auditors, Fintech partners, and internal teams to ensure audit readiness.
- Extract and report on key insights and trends from audits & associated issues.
- Maintain strong communication channels and support remediation follow-through for audit findings.
- Serve as a trusted partner across business lines, maintaining highly responsive communication and ensuring timely follow-up for issues, audits, and complaints inquiries.
- Deliver training and guidance to team members on Issue Management and other program expectations, ensuring organizational consistency and compliance.
- Provide internal customer service to employees and external stakeholders, supporting a culture of transparency and collaboration.
Requirements
- 3-5 years of experience in risk management, issue management, audit, consumer compliance, or other GRC functions, with a demonstrated ability to manage complex issues across multiple risk domains.
- Strong understanding of risk frameworks, issue lifecycle management, root-cause analysis, and cross-functional remediation processes.
- Experience working in Banking-as-a-Service (BaaS) or fintech environments is a strong plus.
- Self-motivated and proactive, able to operate independently, drive accountability, and influence stakeholders with minimal direction.
- Demonstrated curiosity, adaptability, and willingness to challenge assumptions, test new approaches, and support the organization’s risk maturity.
- Proficiency with GRC platforms and data entry workflows; experience enhancing or optimizing process documentation is a plus.
- Advanced analytical and problem-solving skills, including the ability to digest complex issues, derive insights, identify patterns, and present findings clearly to leadership.
- Proficiency in business intelligence and analytics tools (Power BI, Tableau, or similar), with the ability to create insightful dashboards and executive-level reporting.
Benefits
- Competitive compensation based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
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