IT Support Specialist providing 1st & 2nd level support to employees. Engaging in ticket handling, hardware setup, and managing Microsoft 365 environment.
About the role
- Help Desk Specialist providing front line IT support for end users at Lake Charles Memorial Hospital. Focused on troubleshooting and assisting with computer hardware and software issues.
Responsibilities
- Answer calls from physicians, directors, and hospital staff
- Escalation of service requests to teams within Information Systems
- Report on critical issues and notify individuals or teams responsible
- Accurately record service metrics
- Resetting passwords, installing software, general troubleshooting
- Delivering keyboards and mice and plugging them in
- Connecting devices to the WiFi network
- Remotely support end users while on the phone
- Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted
Requirements
- High school graduate or equivalent
- Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network
- Able to be certified with Cisco Duo within 30 days
- Able to complete mandated Connectwise training within 30 days
- Strong technical writing skills and speak intelligible English
- Experience with Microsoft Office: Word, Excel, Outlook a plus
- Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
- Must possess a high level of patience and show a willingness to learn
Benefits
- medical, dental & vision insurance
- flexible spending accounts
- retirement options
- paid time off
- tuition assistance & much more to attract and retain employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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