Practice Manager at Lake Tapps Veterinary Hospital overseeing veterinary care and team management. Ensuring exceptional client service and operational efficiency under the WellHaven brand.
Responsibilities
Partner with Principal Doctor to uphold the WellHaven brand by providing consistent, high-quality veterinary care and exceptional service to patients and clients
Maximize hospital efficiency, productivity, and profitability through effective management practices
Oversee and train employees in delivering professional, efficient, and exceptional client service
Effectively address and resolve conflicts, whether involving clients or employees
Manage basic Human Resource activities, such as new employee onboarding, benefits, workers' compensation, recruiting, coaching, and counseling
Develop annual plans, budgets, and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager
Create and maintain veterinarians and para staff schedules to meet client needs
Ensure compliance with all WellHaven policies and procedures, as well as local, state, and federal laws
Partner with the Principal Doctor to implement effective communication strategies to foster employee engagement
Requirements
High School Diploma or equivalent
Associate degree or higher in a related discipline (such as business management) a plus
WellHaven hospital experience and/or previous experience as a supervisor/manager in veterinary medicine or health-related industry
Veterinary technician certification, licensure, and experience (preferred)
Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification a plus!
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