Client Outreach Retention Consultant assisting clients with fund transfers and educating them on investment options. Collaborating with internal teams and addressing client concerns to ensure client retention.
About the role
- Cruise Consultant at Kreuzfahrtberater advising clients on creating and managing cruise packages. Focused on customer service while working in a hybrid model from home or office.
Responsibilities
- Advise and assist prospective clients and customers on cruise options
- Create customized travel offers and packages
- Book and manage cruises and associated travel services
- Maintain customer relationships and develop a base of regular clients
- Collaborate with cruise lines and other tourism partners
Requirements
- Experience as a Travel Agent / Tourism Clerk (m/f/d) in a travel agency or tour operator, or comparable professional experience (e.g., travel consultant, customer service, onboard ship roles, hotel clerk, etc.)
- Confident telephone and email communication skills
- Strong teamwork mindset and commitment to customer service and quality
- Occasional customer conversations in English
Benefits
- Permanent employment in full- or part-time (minimum 32 hrs/week)
- Freedom to work up to 100% remotely
- Comprehensive on-site onboarding (approx. 10 weeks) and an assigned mentor for your onboarding
- Extra pay for weekend or public-holiday assignments (currently around 2–3 weekend days per month)
- 30 days of vacation per year based on a 5-day workweek
- Employer pension contribution beyond the statutory level and capital-forming benefits (vermögenswirksame Leistungen)
- Subsidy for the Deutschland-Ticket (national public transport pass) or a parking space in our underground garage in Ahrensburg, if working in a hybrid arrangement
- Participation in ship inspections/tours and events with our cruise-line partners
- Discounted cruises for you and your family
- A team budget for joint events
- Access to EGYM Wellpass to support your fitness and wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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