Principal Associate analyzing Cyber controls and developing automated health metrics for Capital One. Collaborating with teams to transform telemetry data into real - time insights and prevent security risks.
About the role
- Junior Applications Analyst providing first line application support on managed services applications. Involves resolving queries and maintaining user access across systems in a hybrid work environment.
Responsibilities
- Provide first line application support to both the business and to our clients on our suite of applications
- Quickly analysing the nature of queries and customer problems and provide suitable solutions within service level agreements
- Establish and maintain high levels of incident ownership throughout the incident lifecycle, bringing the incident to a satisfactory conclusion
- Applying appropriate escalations procedures if required
- Work closely with 3rd party suppliers as needed to resolve issues
- Process internal Joiner, Mover, and Leaver Requests
- Maintain User Access Management for both internal and external users across applications
- Maintain data within applications to a high degree of accuracy
- Support the client on-boarding and off-boarding processes
- Maintain and create supporting documentation for applications
- Work with internal stakeholders to complete minor changes to ensure applications meet business requirements
Requirements
- Proven experience in resolving IT related issues
- Ability to troubleshoot and analyse problems
- Excellent communication skills, written and spoken
- Excellent analytical skills and a strong attention to detail
- Ability to communicate with and deliver high levels of customer service to all stakeholders (internal and external)
- Ability to take ownership of and progress incidents to resolution
- Ability to work under pressure and adapt
- Be a strong team player, able to work in and create a supportive environment for other team members
- Ability to strictly adhere to processes, including Security and Change Management processes
- A strong security awareness
- Experience with any of these applications: ConnectWise Manage, IT Glue (including MyGlue), 8x8, DeskDirector, Bright Guage
- Experience maintaining or configuring IT Service Management Tools
- An understanding or experience of Single Sign On (SSO) and Identity Providers
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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