Head of Operations responsible for overseeing the supply chain and order - to - cash processes in France for a leading electronics distribution company.
About the role
- Supply Chain Specialist managing international supplier relationships and performance for Cartus's relocation services. Focus on process improvement and collaboration with internal departments.
Responsibilities
- Focus on international supplier management within the designated region.
- Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards.
- Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network.
- Track and report supplier and operational escalations daily through internal systems.
- Provide regular updates on service and best practices to designated supplier networks.
- Support reporting requirements by analyzing and tracking service defects to identify trends.
- Organize and participate in supplier review meetings.
- Participate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues.
- Facilitate internal and external training sessions.
- Arrange and facilitate new hire training
- Maintain documentation of Supply Chain Management processes.
- Attend internal operational and senior meetings as needed.
- Engage with operational teams through virtual meetings, representing Supply Chain.
- Support supplier pricing requests and new business pricing.
- Handle ad hoc reporting requests and system troubleshooting.
- Conduct regular audits of supplier platforms.
- Resolve supplier invoicing issues.
- Participate in project work aligned with Supply Chain Management strategy.
- Creating supplier profile and work initiation in internal systems
- Work with supplier network, Supply Chain Management and client services to bring resolution to service and invoice escalations.
Requirements
- Ability to manage complex and multi-supplier relationships
- Ability to support manager with team requirement and/or supplier management
- Prior vendor/supplier management experience desirable
- Procurement background an advantage
- Preferably some previous experience in relocation management
- Availability to travel occasionally
- Proficient in MS Word, Excel and PowerPoint
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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