Hybrid Client Identity & Access Management Product Manager – Digital Consumer & Small Business

at KeyBank

• Job title: Client Identity & Access Management Product Manager – Digital Consumer & Small Business
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $71,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Brooklyn, United States

About the role

• Pivotal role in advancing fraud prevention and client protection for KeyBank. Managing CIAM program for secure client experiences across consumer banking and payments.

Responsibilities

• Act as SME for identity verification and authentication in Consumer and Small Business channels.
• Lead cross-functional coordination.
• Implement CIAM standards and orchestrate authentication flows within consumer banking and payments platforms.
• Define metrics for fraud detection and authentication performance.
• Analyze account takeover and credential compromise trends; develop mitigation strategies.
• Maintain CIAM documentation and strategic roadmap.
• Support annual review and attestation of CIAM capabilities.
• Stay current on B2B and high-value transaction authentication threats and innovations.

Requirements

• Bachelor’s degree or equivalent in Business, Technology, or related field; advanced degree preferred.
• Minimum of 5+ years in identity, access management, fraud, or cybersecurity roles.
• Experience with authentication orchestration platforms and CIAM tools.
• Strong understanding of channel-specific client behaviors and risk profiles.
• Proven ability to manage cross-functional initiatives and vendor relationships.
• Familiarity with regulatory frameworks (e.g., FFIEC, NIST 800-63).
• Exceptional communication and stakeholder engagement skills.
• Deep understanding of FIDO standards and non-phishable authentication protocols (preferred).
• Experience implementing multi-factor authentication (MFA) across diverse channels (preferred).
• Knowledge of biometric, possession-based, and behavioral authentication methods (preferred).

Benefits

• Compensation for this role includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.