Technical Writer producing documentation for customer success at Salesforce, focusing on AI - driven solutions with Agile practices. Collaborating with product teams to craft content experiences and training materials.
About the role
- Content Designer creating various content forms to educate users on Kantata’s professional services software. Collaborating with cross-functional teams to ensure product clarity and user comprehension.
Responsibilities
- Produce a variety of content
- Nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos)
- Present information and instructions in a clear and concise way
- Ensure greatest reader comprehension and write and edit technical information accordingly
- Prepare graphics and illustrations
- Elaborate on & complement technical writing, including screenshots, flow charts and diagrams.
- Meet with stakeholders including customers
- Discuss technical problems in order to produce content which addresses their issue
- Work closely with the Product Team
- Ensure that documentation meets product requirements
- Revise, edit and update instructions, technical information, and frequently asked questions
- Stay up-to-date
- Maintain an understanding of technological and product developments as well as universal specifications relevant to the PSA / SaaS industry
- Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI.
- Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability.
Requirements
- Experience writing technical documentation for complex software applications
- Strong understanding of software from a usability and content design perspective
- Experience of translating complex information into accessible information
- Knowledge and appreciation of cloud-based technologies / business software solutions
- Ability to pick up new technology and functional concepts quickly
- Strong written and verbal communication skills
- Ideal candidates will also have Professional Services domain knowledge - experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations.
- Experience working with Salesforce in a technical or administration capacity
Benefits
- An intentionally engaging and collaborative culture - ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
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