Senior Talent Acquisition Partner leading hiring for Resmed’s Global Supply Chain in APAC. Focusing on attracting talent for industrial, manufacturing, engineering, and supply chain roles.
About the role
- Head of Customer Supply Chain leading and optimizing operations across EU markets for Joseph Joseph. Ensuring excellence in order management, logistics, and customer service levels.
Responsibilities
- Lead the EU customer supply chain function, ensuring seamless execution across order fulfilment, 3PL warehousing, and EU transport.
- Manage end-to-end delivery performance for all B2B and D2C customer channels, owning service KPIs and SLA adherence.
- Act as the senior escalation point for key customer service issues and drive root cause resolution.
- Build strong collaborative relationships with EU sales teams, retailers, and major accounts to align supply chain support with commercial goals.
- Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs.
- Own all warehousing and domestic transport costs within the EU, ensuring cost efficiency and accurate budget control.
- Review and approve logistics invoices, investigate variances, and ensure correct cost attribution.
- Support the annual supply chain budget process for the EU, including warehousing, transport, and value-added services.
- Develop and maintain cost-to-serve models for B2B and D2C customers to understand profitability by account/channel.
- Provide monthly reporting and actionable insights on service performance and cost-to-serve.
- Identify key cost drivers and recommend corrective actions to improve efficiency and margin.
- Lead continuous improvement initiatives across EU supply chain operations to reduce inefficiencies and improve service delivery.
- Work closely with Sales, Customer Service, Finance, and Planning to support new customer onboarding and seasonal readiness.
- Own root cause analysis and action plans for SLA failures and customer complaints.
- Ensure Standard Operating Procedures (SOPs) are in place, updated, and followed across all areas of the EU customer supply chain.
- Lead and develop the EU customer supply chain team, driving a performance culture focused on ownership and accountability.
- Act as the primary point of contact for senior customer and retail stakeholders on operational matters.
- Collaborate with internal stakeholders across commercial, operations, finance, and planning to align priorities and deliver business goals.
Requirements
- Extensive experience (8+ years) in a senior supply chain or operations role, ideally within FMCG or consumer goods.
- Proven leadership of warehousing and transport operations in a B2B and/or e-commerce environment.
- Strong financial acumen with experience in budget management and cost-to-serve modelling.
- Demonstrated ability to drive continuous improvement and operational excellence.
- Confident communicator with strong stakeholder management skills across internal and external partners.
- Experience managing third-party logistics providers in a performance-driven, SLA-focused environment.
- Familiarity with ERP, WMS, and TMS platforms.
- Strong data analysis and reporting skills.
Benefits
- Competitive salary and holiday allowance
- Company performance related bonus
- A pension contribution
- An exclusive staff discount
- 24/7 healthcare appointment support
- Hybrid working – 3 days in office & 2 days from home and flex start/finish times
- External private employee wellbeing support
- Access to Perkbox
- Volunteer days
- Team Recognition scheme
- Training and Development
- Holiday carry-over scheme
- Season-ticket travel loan
- Cycle to work scheme
- Parental Leave support
- Holiday trading (buy/sell) and extra holiday days for long service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Project Manager optimizing supply chain logistics in the e - commerce sector for Vente - unique.com. Collaborating with teams to enhance warehouse performance and integrate new fulfillment clients.
Director of Supply Chain responsible for managing construction supply chain for NTT India Data Centers. Leading a team in strategic planning, sourcing, and contract negotiations.
Supply Chain Planner ensuring efficient planning and optimization of the end - to - end supply chain. Involves collaboration with production, procurement, logistics, and external suppliers.
Supply Chain Intern position at Nestlé Waters in Brussels focused on supply chain improvement projects and data management. Engaging with cross - functional teams and contributing to daily operations in a dynamic work environment.
Logistics Coordinator ensuring smooth movement of goods and coordinating transport schedules. Collaborating with teams to ensure timely delivery and compliance with regulations in a hybrid role.
Lead Supply Chain Planning workstreams in client - focused international projects at Infosys Consulting. Work autonomously and deliver outstanding results leveraging supply chain expertise.
Manage procurement functions for aeroderivative supply chain at GE Aerospace while developing supplier relationships and managing POs. Ensure compliance with aerospace quality and regulatory standards.
Analyst, Supply Chain overseeing asset lifecycle management at T - Mobile. Ensuring accurate tracking and optimization of serialized and non - serialized assets throughout their lifecycle.
Supply Chain Data Steward at Boeing managing supply chain data standards and supporting ERP implementation. Collaborating with teams to ensure data quality and governance across processes.