Home Care Operations Region Lead at Solventum, overseeing healthcare customer service operations with a focus on team leadership and stakeholder collaboration.
About the role
- Service Operations Excellence Manager responsible for operational performance and improvement initiatives across EMEA. Leading service operations and collaborating with cross-functional teams in a global leader environment.
Responsibilities
- Drive key service KPIs across the region, including backlog health, backlog‑to‑revenue conversion, billing timeliness, POC accuracy, cash collection and overall service profitability.
- Establish strong performance routines with country leaders and ensure continuous improvement.
- Standardize the O2C process across EMEA to shorten cycle times from order intake to cash.
- Partner with Finance to improve revenue recognition and eliminate inefficiencies.
- Develop and deploy unified Service Operating Procedures.
- Improve field productivity by simplifying processes and ensuring best‑practice adoption.
- Strengthen execution quality, improve on‑time delivery, reduce delays and margin erosion.
- Increase visibility into risks and implement corrective actions across teams.
- Build unified KPI dashboards and consistent reporting standards.
- Leverage digital tools, including Salesforce and AI‑driven insights, to support decision making.
- Lead Lean, Kaizen and other structured improvement initiatives.
- Drive transformation across Service, Sales, Finance and Operations.
- Promote a culture of accountability, ownership and operational excellence.
Requirements
- Bachelor’s degree in Engineering or a related field.
- 8–12 years of experience in service operations, project management, or operational excellence.
- Track record of improving performance across multiple countries or regions.
- Strong understanding of Order‑to‑Cash processes, backlog management and service delivery.
- Experience in industrial, building technologies, HVAC or controls environments is an advantage.
- Familiarity with Lean, Kaizen or Six Sigma methodologies.
- Proficiency with CRM/ERP tools, ideally Salesforce.
- Excellent communication, stakeholder management and influencing skills.
- Ability to operate effectively in a matrix environment.
Benefits
- A high‑impact regional role with visibility across the EMEA leadership structure.
- Opportunity to shape how a global leader executes service operations.
- Collaboration across diverse markets and business functions.
- A culture that values innovation, ownership and continuous improvement.
- Career development within one of the world’s leading technology companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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