Product Manager for B2B SaaS managing user experiences for luxury and lifestyle brands. Collaborating across teams to build influencer marketing technologies and maximize ROI in social media.
IS
Hybrid Service Strategy and Design Lead
Posted 3 weeks ago
About the role
- Service Design Lead overseeing payment system services at TfL. Supporting product managers and ensuring successful transition of changes into operation with compliance and assurance.
Responsibilities
- Manage new or changed payment Services
- Support Product and Project Managers establishing non-functional requirements
- Assure delivery of the change throughout the project gateway processes
- Work closely with a Transition Lead for design transition to live operation
- Shape design and development of solutions with a service operation viewpoint
- Document non-functional service requirements and service acceptance criteria
- Ensure compliance with technical and operational documentation requirements
- Communicate and present projects to a range of stakeholders
Requirements
- Successful background in a service design role
- Extensive infrastructure knowledge and experience
- Degree or equivalent qualification in a relevant subject area is desirable
- ITIL qualified practitioner, intermediate to expert
- Experience in managing technical changes and documenting non-functional requirements
- Understanding of payment and IT System security and compliance
- Analysis of complex business/technical problems and synthesis of solutions
- Ability to collaborate with all development, client, and project management teams
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays
- Hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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