Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Local Community Specialist delivering exceptional service across multiple channels and coaching a diverse team at Medibank in Bunbury. Impacting local member health through community engagement and support.
Responsibilities
- Lead by example in delivering exceptional service across multiple channels-store, phone, community, and messaging.
- Coach a diverse team and solve a range of customer issues.
- Foster local problem-solving and drive member retention and team performance.
- Grow and support the health of local member base through meaningful customer interactions and community engagement.
Requirements
- Thrive on providing great service to the local community.
- Motivated to help your team achieve great service.
- Strong diligence in providing the right products and services to customers.
- Fastidious about interaction accuracy and customer privacy.
Benefits
- Flexible Working: Enjoy the freedom to work in-store, from home, and out in the community with a flexibility that supports your work-life balance across different rostered days/hours.
- Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
- Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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