Chief Compliance Officer ensuring compliance with BSP regulations for the first crypto brand in the Philippines. Managing risk compliance, policies, and providing guidance to teams.
About the role
- Client Onboarding & Compliance Specialist resolving client issues within a Payment Solutions company. Supporting customer onboarding and compliance for iGaming, eSports, and eCommerce sectors.
Responsibilities
- Support new customer applications and guide clients through the onboarding journey
- KYB (KYC) outreach and documentation collection
- Review and assess submitted documentation
- Liaise with compliance teams to ensure onboarding requirements are met
- Communicate clearly with customers regarding documentation and other requirements
- Assist with risk-based customer due diligence processes
- Handle inbound customer queries via Intercom and Live Chat in a timely and professional manner
- Resolve general account, transaction, and platform-related issues
- Conduct Risk Assessments and escalate appropriately
Requirements
- A-level education
- 2+ years' experience in Client/Customer Service/AML/Compliance within regulated payments in or in an e-money institution
- Familiarity with onboarding, KYC/KYB, and AML frameworks
- Experience of handing compliance documents relevant to MFSA-regulations
- Experience with transaction monitoring / DD / EDD
- Strong attention to detail and ability to review documentation accurately
- Excellent communication skills in English, both written and spoken
- Ability to optimize priorities in a deadline-driven environment
- Highly computer and data proficient
- Solution-finder mindset with a customer-first approach
Benefits
- Discretional bonus
- Full time role
- Office Hours, Monday - Friday
- Flexible remote (3-4 days from home) following Onboarding & Training
- Wellness contribution
- Private Health Insurance
- Laptop
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
LA
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