Technical Operations Manager for a leading audio streaming service. Focused on scaling creator support model and managing payment inquiries.
JI
Onsite Technical Operations Manager
Posted 12 hours ago
About the role
- Technical Operations Manager overseeing operations at JLL's Global Support Center. Leading team development, incident management, and ensuring operational readiness across multiple sites.
Responsibilities
- Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
- Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems
- Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours
- Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development
- Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
- Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management
- Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring
- Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements
- Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives
Requirements
- Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required
- Exceptional attitude and optimistic approach to complex operational challenges
- Proven team leadership skills with demonstrated ability to inspire and develop diverse teams
- Strong emotional intelligence with ability to maintain team morale during high-pressure situations
- Demonstrated success in 24/7 operations management and shift coordination
- Proven experience in incident management, emergency response, and crisis leadership
- Advanced skills in training program design and team development
- Proficiency in multiple technology platforms and systems integration
- 5+ years of facility management experience with 5+ years in leadership roles preferred
- Advanced knowledge of Building Automation Systems, fire safety systems, and critical infrastructure preferred
- Experience with comprehensive quality assurance program development and implementation preferred
- Creative, out-of-the-box thinking that drives innovation in operational processes and team development preferred
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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