Systems and Digital Engineer leveraging technical skills to deliver engineering solutions in defense and national security. Collaborating with teams to evaluate and modernize systems for mission success.
JI
Onsite Shift Remote Hands Engineer, Data Centre
Posted 4 hours ago
About the role
- Remote Hands Engineer supporting data center operations and client interactions in Johor Bahru, Malaysia. Responsibilities include ticket management, equipment handling, and customer communication.
Responsibilities
- Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
- Provide support to clients / users over phone or via email
- Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
- Installing of new racks and mounting of equipment onto racks
- Perform cable patching (copper and fibre cables and site surveys)
- Plan and execute cabling, cross connects including testing and labelling.
- Perform Security CCTV monitoring and tape change based on tape rotation schedule
- Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
- Work with vendor to resolve technical issues or supply and install of equipment or cabling
- Liaison with customers to provide them with activity updates
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties
- Perform basic network troubleshooting
- Receive / Send equipment or items on behalf of customers
- Prepare monthly reports to be sent to customers and for internal use
- From time to time, you may be required to assist the project team on projects
Requirements
- Minimum Diploma/Degree in IT related field and with 3 years working experience
- At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations
- Must have experience in interacting with customers verbally and via written communication
- Must be analytical
- Good communication (both verbal and written English) skills are a must
- Must have positive attitude and willing to learn.
- This is a fast-paced environment and candidates need to have the passion for the work
- Candidates with working experience in a Data Centre environment will be an advantage
- Must be physically fit.
- Candidate must be willing to work on 12-hrs rotating shift
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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