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About the role
- Director of Programs and Quality at Itron overseeing product delivery and quality assurance within the Outcomes organization while collaborating with cross-functional teams.
Responsibilities
- Direct the Program Management Office (PMO), ensuring use of standardized tools (such as Azure DevOps), process documentation, quality metrics and efficiency metrics.
- Drive process and methodology standardization, auditing, and benchmarking across design, implementation, test and deployment.
- Refine our processes and standards for how we release new products to customers and deliver results that enable those customers to serve as vocal references to industry.
- Influence and advance product and process refinement initiatives to ensure solutions have broad market adoption, driving scalable growth and positioning the Outcomes organization to meet long-term corporate goals.
- Develop and implement holistic quality assurance strategies and end-to-end testing plans to validate Outcomes solutions—integrating products from Itron and third-party partners—ensuring they meet rigorous internal standards and exceed customer expectations.
- Participate in cross-functional teams to improve R&D process efficiency, increase throughput, optimize product lifecycles (PLC), and streamline new product introduction (NPI).
- Clarify process accountability gaps within Outcomes to ensure seamless execution and ownership.
- Coordinate R&D program goals, dashboards, and KPIs to maximize product reliability and minimize overall costs.
- Foster collaboration within Outcomes and across Itron to improve cycle time, improve quality, increase organizational efficiency and improve customer satisfaction.
Requirements
- Bachelor’s degree in engineering or a related field
- Strategic mindset with the ability to make critical decisions that drive organizational success
- Strong analytical and project management skills
- At least 10 years’ experience in hands-on product development
- 5+ years’ experience in managing teams distributed globally
- Demonstrated success in previous global leadership roles
- Proven ability to influence large, complex organizations
- Experience with software systems, embedded firmware, and solutions that involve integration between cloud-based software and widely-deployed hardware products.
Benefits
- Award-winning workplace
- Inclusion-first work culture
- Commitment to employee growth and development: iGrow program
- Employee resource groups*: iBelong program
- Paid internships, co-op and apprenticeships
- Generous and flexible paid time off*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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