Join Emerson as an Associate Accounts Receivable. Handle credit and collection services in a collaborative finance team in Mandaluyong, Philippines.
About the role
- Account Resolutions Associate at Iron Mountain responsible for managing customer disputes and payment collections. Collaborating with cross-functional teams for financial accuracy and enhanced customer experience.
Responsibilities
- Manage assigned dispute cases from receipt through resolution by investigating billing, pricing, and service issues to ensure timely closure and prevent AR aging.
- Work closely with Collections Associates, Sales, and Operations to prioritize payment-blocking disputes and gather necessary documentation for validation.
- Execute approved credits, rebills, or adjustments while ensuring all actions align with organizational standards, internal controls, and audit requirements.
Requirements
- At least 1 year of experience in Customer Service, Accounts Receivable (AR), Billing, Dispute Resolution, or Collections, preferably within a shared services environment.
- Strong knowledge of billing processes and proficiency in Enterprise Resource Planning (ERP) systems such as Oracle or SAP, along with Google Suite or Microsoft Excel.
- Proven ability in analytical problem-solving and effective stakeholder management to balance financial policies with a customer-focused mindset.
- Fluency in English (C1 Level) and a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Benefits
- Competitive compensation and benefits aligned with your experience.
- Comprehensive health, wellness, and retirement plans.
- Flexible work options to support a healthy work-life balance.
- Opportunities for continuous learning and professional growth within a global organization.
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