Bond Attorney representing clients in first court appearances for criminal proceedings. Engaging in advocacy and collaboration to secure pretrial release and provide client - centered defense.
About the role
- Lifecycle Legal Engineer supporting customers in adopting Ironclad's AI contracting platform. Focused on ensuring deep adoption and measurable value post-implementation.
Responsibilities
- Drive early adoption: Provide post-hypercare support to customers following their initial implementation to help drive early adoption and value realization
- Scale outcome-based plays: Use data, dashboards and playbooks to proactively monitor adoption trends, flag risk signals, and execute repeatable success motions across book of business; Support churn-risk intervention/light services engagements to help reduce churn
- Consult with expertise: Host technical consults focused on best practice recommendations, workflow optimization and product education; conduct light troubleshooting and liaise with Support for customers experiencing technical issues
- Optimize configurations: Conduct instance assessments and discuss customer business requirements to identify areas where configuration can be streamlined or improved; enable customers to use the latest and greatest features/functionality
- Advance customer maturity: Guide customers through the full adoption journey—from activation to foundational to advanced use cases—leveraging best practices and tailored recommendations to help them unlock deeper value
- Collaborate cross-functionally: Work closely with Product, Engineering, Sales, and other partners to share insights, influence roadmap improvements, and jointly strategize on account-level needs across the book of business
- Be the voice of the customer: Advocate for customer needs internally, ensuring product enhancements and process improvements reflect real-world use
- Continuously improve: Contribute to playbook development, automation ideas, and internal processes that make customer success more scalable
- Position future value: Maintain a strong understanding of the product roadmap and effectively position upcoming capabilities—helping customers envision solutions that may not yet exist today and preparing them for future adoption
Requirements
- 3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g. Technical Account Manager, Implementation Consultant)
- Passion for learning new technologies and driving outcomes through technical solutions. Comfortable translating business requirements into scalable product configurations and workflows
- Curiosity for understanding customers’ goals and values and turning them into measurable adoption plans while appropriately managing customers' expectations, and achieving mutual success plans
- Understanding of CLM (contract lifecycle management) or legal ops business processes is preferred; Exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist) is a plus
- Ability to translate technical concepts for non-technical stakeholders; ability to write clear assessments and recommendations; ability to manage sensitive customer conversations
- Capable of managing time strategically, prioritizing work based on various factors, and owning the success of interactions with customers
- Comfortable navigating change and iteration in a fast-moving organization
- Someone who embodies Ironclad’s Values: Drive, Intent, Integrity, and Empathy
- Able to navigate ambiguity while contributing to and improving repeatable processes and operational workflows
Benefits
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- And most importantly: the opportunity to help build the company you want to work at
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Legal Associate supporting legal operations across international projects at Infotree Global Solutions. Involves drafting contracts and advising on labor law in a dynamic business environment.
Legal Officer at Swan developing contract processes and ensuring compliance within the legal team. Collaborating across departments to align legal and business objectives in embedded banking.
Senior Product Manager overseeing product strategy and lifecycle for Legal Software solutions at Wolters Kluwer. Collaborating with teams to drive innovation and deliver value to customers.
Senior Attorney managing complex litigation at AAA/The Auto Club Group. Collaborating closely with claims personnel and advising on legal matters throughout the litigation process.
Associate Attorney at AAA/The Auto Club Group handling litigation and trial preparation. Conducting legal research and advising clients in complex cases with a focus on civil law.
Director Legal advising on safety risks for Transport for NSW operations. Leading a team through complex legal negotiations and providing expert legal advice.
Associate Attorney specializing in Energy Transactions at a global law firm. The role involves managing complex energy financing and M&A transactions with significant market stakeholders.
Associate Attorney handling Energy Transactions at a global law firm specializing in project and infrastructure finance. Representing key stakeholders in US and international energy markets.
Associate Attorney handling energy transactions for a global law firm with over 100 years of experience. Focus on energy & infrastructure transactions in major US markets.