Customer Loyalty Specialist for Zippy Shell handling sales retention through customer communication. Analyzing cancellation requests to negotiate and retain customer loyalty in a call center environment.
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Hybrid PSH Retention Specialist II
Posted 2 months ago
About the role
- Permanent Supportive Housing Retention Specialist II at IRCO assisting families at risk of homelessness to obtain and retain housing through supportive services. Utilize trauma-informed communication and advocate for client needs.
Responsibilities
- Assist individuals and/or families who are at risk of, or fully, experiencing homelessness to obtain or retain long term permanent housing
- Utilize a housing first, strengths-based, empowerment model to cultivate trust, establish and promote trauma-informed communication
- Provide advocacy, direct services and support, and case management that facilitates, encourages, and assists clients to reach their goals
- Develop a case management plan for each participant
- Assist participants in navigating and accessing appropriate services
- Complete data entry, case notes, client file updates, reports, and all other program and IRCO administrative tasks
Requirements
- English fluency required; bilingual fluency in Spanish preferred but not required
- Familiarity with supportive housing is valuable
- Must be able to pass an extensive background check
- Bachelor’s degree or equivalent combination of training and experience
- Minimum 1-2 years of work experience
Benefits
- 3 to 6 weeks of PTO per year
- 401k match of over 100% on first 5%, immediate vesting
- 3% match for student loans or college savings
- 12 Paid Holidays and 1 Floating Holiday
- Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
- Employer Paid Life, Short term, and Long-term Disability Insurance
- Flexible spending account
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