Creative Project Manager overseeing immersive projects at Lucid Dream, ensuring timely delivery and alignment with client goals in healthcare and technology industries.
About the role
- Project Coordinator at Schneider Electric managing customer solutions and service coordination. Supporting customer experiences while handling equipment deliveries and supply chain risk management in a hybrid role.
Responsibilities
- Be the bridge between our customers and innovative solutions
- Manage multiple conflicting priorities related to coordination of equipment deliveries, supply chain risk management, and general customer service
- Pre-Delivery Coordination- proactive communication with key project stakeholders, defining customer scheduling needs and setting expectations upon product and services supply
- Categorize white glove delivery service needs for site, and plan services with regional carrier
- Project Governance- monitor and track all open orders ensuring supply commitments are upheld for customer project milestones
- Proactively escalate upon all risks identified via supply reporting tools (OMS), certifying risks for customers and Sales
- Delivery Execution- ensure all scheduled deliveries complete to service level and project on site needs
- Confirm all shipments to key project stakeholders
- Customer Service- support all customer inquiries related to each assigned project
- Interface with Secure Power network of support organizations to close the loop upon customer needs
- Close all projects to general customer satisfaction
Requirements
- BA degree in Business, Technical degree or related field
- Strong technical aptitude with ability to quickly learn new products and technologies
- Excellence in customer service with outstanding communication and problem-solving abilities
- Demonstrated ability to handle multiple tasks in a fast-paced environment
- Knowledge of contact center systems and customer service tools
- Proven track record of contributing to team success and continuous improvement initiatives
- Applicants must be authorized to work in the United States on a full-time, ongoing basis
- The company does not provide immigration sponsorship now or in the future.
Benefits
- Comprehensive training and development programs to enhance your technical expertise
- Opportunity to shape customer experience and drive product improvements
- Collaborative work environment focused on innovation and personal growth
- Clear career progression path with opportunities to expand your skill set
- Engaging team culture that values your contributions and ideas
- Medical (with member reward points)
- Dental
- Vision
- Basic life insurance
- Benefit Bucks (credits to apply towards your benefits)
- Flexible work arrangements
- Paid family leaves
- 401(k) + match
- Well-being and recognition (including service anniversary) programs
- 12 holidays per year
- 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
- Opportunity to purchase company stock (eligibility depends on start date)
- Military leave benefits
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