IT Business Analyst optimizing online sales and enhancing customer experience in insurance at Intact. Collaborating with teams to deliver effective IT solutions from analysis to documentation.
Responsibilities
Analyze business needs to define IT solutions.
Lead/participate in business requirements workshops to specify IT solutions.
Conduct impact analyses and effort estimates to recommend, obtain approval for, and document the IT solution using effective methods, interacting with both business domain users and the IT project team.
Support the development of solutions and the technical analyses performed.
Support quality assurance activities and acceptance testing.
Support the product manager in defining and prioritizing the product backlog.
Document user stories in a way that is understood by developers and the quality assurance team.
Identify and communicate impacts on business processes to support change management in the business units through a train-the-trainer approach.
Build and maintain robust, accurate, and accessible functional documentation for all stakeholders in the company.
Requirements
Bachelor’s degree in a related field, or any equivalent combination of education and experience
At least 2 years of relevant experience
Project experience in Scrum mode
Experience and knowledge in the insurance domain (an asset)
Experience and knowledge of applications in a web environment
Proficiency with JIRA and Confluence
Bilingualism is required for candidates located in Quebec considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
No Canadian work experience required, however must be eligible to work in Canada.
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