SAP Finance Consultant optimizing financial processes and implementing SAP S/4HANA solutions for various industries. Collaborating with teams for successful digital transformation and change management.
About the role
- Customer role in Collections assisting with financial health solutions at ING. Unique opportunity to work in two teams, focusing on different aspects of customer financial difficulties.
Responsibilities
- Solving customer questions through incoming call and chat; directing them to the digital self service route or offer standardized solutions.
- Pro-actively reach out to customers through outbound call.
- Supporting customers with financial concerns through proactive and empathetic conversations.
- Handling cases from start to finish, ensuring clarity and continuity for the customer.
- Managing your own customer portfolio and providing customers with solutions to solve Financial Difficulties.
- Collaborating with colleagues to share insights and improve processes.
- Contributing to projects that strengthen customer experience and operational efficiency.
Requirements
- HBO working and thinking level.
- Experience with customer contact or collections.
- Affinity with financial health and sustainable customer solutions.
- Analytical and independent, but also a team player.
- Affinity with socially responsible debt collection.
- Fluent in Dutch and good command of English.
- WFT basis (requirement before starting the STA).
- Ability and desire to get WFT Consumptief Krediet before starting the final 3 months (required for FH unsecured).
Benefits
- A unique role with experience in two different teams within Collections.
- A meaningful position with real societal impact.
- A dynamic environment with room for personal growth and development.
- Hybrid working: partly from our offices in Amsterdam or Leeuwarden, partly from home.
- 36-hour work week.
- Opportunities for a permanent position after six months.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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