Service Engineer in Swindon responsible for servicing industrial doors. Performing maintenance, diagnosing faults, and providing customer service for a global access solutions leader.
About the role
- IT Service Engineer supporting aviation software solutions by assisting clients with integration and maintenance. Collaborating with teams for software updates and troubleshooting issues.
Responsibilities
- You are the primary point of contact for our customers and support them in successfully integrating our Industry 4.0 software solutions into their processes and using them productively on a daily basis.
- Together with your team, you manage a dedicated customer base and provide advisory support for technical or functional questions regarding the mission-critical software infrastructure.
- You coordinate and perform complex software updates, analyze potential disruptions in customer systems and ensure their resolution — via remote maintenance and in close collaboration with our development team.
- Through your efforts, you ensure that our solutions remain successful and stable in the long term and optimally support the operations of our customers in the aviation industry.
Requirements
- Completed vocational training as an IT specialist for system integration or a degree in (business) computer science, mathematics or a comparable field.
- Confident handling of Windows and Linux operating systems.
- Initial exposure to and/or experience with container-orchestrated environments in the cloud (e.g., Kubernetes, Grafana, etc.).
- Customer-oriented working style, strong communication skills and a solution-focused mindset.
- Fluent English skills, both written and spoken, and good German skills at least at B2 level.
- Initial practical experience, for example as an IT support specialist, in IT customer support or as a software support engineer, as well as familiarity with ticketing systems and ITIL processes.
- Knowledge of programming with BATCH/PowerShell/Perl/Python as well as experience with Oracle and PostgreSQL databases (SQL) and cloud solutions.
- Initial experience with remote maintenance connections and virtual machines
Benefits
- Flexible working hours
- Hybrid working
- Workation
- Sabbatical
- Childcare for children under 3 including childcare allowance
- Urban Sports Club membership and additional health/sports offerings, e.g., bike leasing
- Long-term development prospects with diverse training opportunities
- Varied, healthy and subsidized lunch options in our canteen
- Large INFORM summer party
- Company and team outings and a Christmas party
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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