Community Success & Marketing Operations Intern at Swiss Startup Association organizing startup community events. Engaging with stakeholders and managing online platforms, while supporting marketing initiatives.
About the role
- Marketing Operations Specialist managing multi-channel marketing campaigns at FinTech company. Responsibilities include executing campaigns in Braze and ensuring quality deliverables.
Responsibilities
- Execute multi-channel marketing campaigns in Braze, including email, push notifications, in-app messages, and SMS
- Translate campaign briefs into live configurations, ensuring audience setup, timing, content, and tracking are correct
- Conduct pre-launch QA to catch errors in copy, design, segmentation, or disclosure requirements
- Partner with Analytics and Data teams to validate audience logic and campaign incrementality setups
- Manage campaign delivery timelines and communicate trade-offs when new requests impact existing commitments
- Flag incomplete or incorrect campaign inputs and work with stakeholders to resolve before launch
- Use Jira to track campaign requests, surface blockers, and maintain clear status communication
- Support urgent or time-sensitive communications, including incident-related customer outreach
- Contribute to process improvements that increase throughput, reduce errors, and improve stakeholder clarity
Requirements
- 3–5 years of experience in marketing operations, lifecycle marketing, CRM, or similar execution-focused marketing roles
- Strong hands-on experience with Braze, including campaign setup, audience segmentation, A/B testing, and integrations with data systems
- Demonstrated attention to detail with a track record of launching error-free customer communications
- Ability to work with data tools such as Snowflake or similar platforms to validate audience queries and attributes
- Clear, proactive communicator who flags incomplete information and potential risks before they become issues
- Proven ability to manage competing priorities and deliver on committed timelines
- Experience working in cross-functional environments with Marketing, Analytics, Product, and Engineering teams
Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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