Operations & Production Manager leading global production and delivery of sponsor engagement features at World Vision. Coordinating cross - functional teams to manage high - quality content operations.
About the role
- Production Manager overseeing cleanup and restoration operations after fire, smoke, and water damage. Requires strong managerial skills and experience in water mitigation, estimating, and construction.
Responsibilities
- Create and/or review job scopes and estimates to ensure accuracy
- Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
- Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
- Perform production work as needed
- Resolve problems quickly as they arise
- Perform daily walk-throughs on all jobs
- Complete job file documentation, including completion of time sensitive material
- Communicate job progress to appropriate parties (customer, office team, production team, management)
- Ensure that customer needs and expectations are exceeded
- Recruit, train, and develop production team members
- Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO ® services
- Participate in, and contribute to, company meetings
- Contribute to safety and risk management protocol
Requirements
- 2+ years of water mitigation experience required
- 2+ years of estimating experience required
- 1+ years of construction experience preferred
- Strong managerial skills: management experience preferred, but will train the right candidate
- Experience in the insurance industry is a plus
- Working knowledge of Xactimate® estimating software preferred
- Comfortable with technology (iPad, iPhone, PC’s, etc.)
- Knowledgeable in job costing and quality control
- Effective at monitoring and managing multiple projects
- Driven to provide superior customer service
- Superior organizational skills: strong attention to detail required
- Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
- Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
- Time management skills; able to effectively prioritize and plan
- Strong problem solving and analytical skills
- Able to thrive in a fast – paced work environment
- Able to communicate effectively with staff, customers, insurance adjusters, and property managers
- Professional appearance and demeanor
- Valid driver’s license with a reasonable driving record
- Available to respond to emergency calls after hours
- Preferred : IICRC certifications (WRT; ASD)
Benefits
- 401(k)
- Company car
- Competitive salary
- Donation matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Job title
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