Hybrid Lead UX Researcher

at interactive investor

• Job title: Lead UX Researcher
• Job type: Full Time
• Experience level: Senior
• Salary: £57,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Lead UX Researcher managing a diverse UX research team at interactive investor, driving user-centered product transformations within a financial services business.

Responsibilities

• As a Lead UX Researcher, reporting to the UX Research Manager, you will be responsible for both leading a team of UX Researchers and driving research efforts.
• You will manage a diverse team of researchers across multiple squads, ensuring their professional growth and guiding them to deliver high-quality research.
• Actively design and conduct research using a variety of qualitative and quantitative methods to deepen our understanding of current and potential users.
• Collaborate closely with Product Managers to plan and deliver UX research roadmaps.
• Work in a team alongside other UX professionals, leading the user-centric product transformation of a financial services business.
• Collaborate with UX Designers, UX Copywriters, UX Researchers, Data Analysts, CRO, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers, and stakeholders across the business.
• Your research insights will need to inform, influence, and support cross functional teams in their quest to understand more about our users.

Requirements

• Oversee the work of UX researchers within your tribe
• Manage and lead UX Researchers (Multi levels)
• Provide continuous feedback and guidance to UX Researchers at all stages of the research process
• Ensure the timely delivery of high-quality work, supporting the squad in maintaining an agile workflow.
• Work as part of the double diamond process
• Embed user research into our discovery and product development process working with Research, UX Designers, Analytics and the Product Owners and - Product Managers.
• Deliver collaborative research sessions including set up, recruitment, moderation, data collection, analysis and debrief.
• Bring stakeholders along the end to end research journey, making research visible and engaging.
• Conduct primary and secondary user research using both quantitative and qualitative research methodologies.
• Work closely with cross-functional teams to identify, prioritise and evaluate research topics.
• Plan and implement user research strategies and methodologies with UX managers and other team leads.
• Advocate research findings to diverse audiences through written and oral presentations.
• Ability to ask and answer questions, gather, analyse and synthesise data.
• Use a diverse set of UX research tools such as UserZoom, Hotjar, Usabilla and Contentsquare.
• Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset.
• Drive accessibility within the UX Research team
• Implement research insights across the organisation
• Ability to adapt to a changing environment

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle