Consultant for Business Continuity Management developing individual strategies and solutions for clients. Supporting with comprehensive Business Continuity Management systems in various industries.
About the role
- Consultant for hotel sales & marketing inquiries and solutions at IHG. Act as first point of contact and ensure timely problem resolution for hotels.
Responsibilities
- Act as the first point of contact for the sales support desk. Respond to inquiries from hotel sales and marketing teams.
- Provide hotels the solutions to the issues within the standard time frame, and the problems and issues are resolved to the satisfaction of our hotel colleagues.
- Capture information related to any hotel inquiries, track response time and time required to resolve the issues.
- Report common and repeat issues reported from hotels, and feedback to functional team for enhancement made to tools, programs and work process.
Requirements
- Well versed with hotel Sales & Marketing operations
- Savvy IHG Sales & Marketing systems, processes and terminology, include but not limited to sales, revenue management and distribution channel concept
- Display good understanding of the IHG reservation system
- Demonstrate strong ability to take initiative, meet deadlines and commitments in handling multiple tasks
- Listens, interprets and conveys information in a clear and accurate manner
- Be able to anticipate the wider impact of key issues/initiatives, and also hotels’ response to the solution provided.
- Adapt various communication style to various audiences, including hotels, GC functional teams and support teams to ensure effective assistance to hotels.
- Bachelor degree or equivalent International degree
- 5 or more years of S&M experience at corporate or at hotels
Benefits
- paid time off
- medical/dental/vision insurance
- 401K
- other benefits to employees
Job title
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Consultant for Business Continuity Management developing individual strategies and solutions for clients. Collaborating in building comprehensive Business Continuity Management systems in various industries.
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