Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Community Manager building and managing NEXT.io’s iGaming community across digital and physical channels. Engaging with professionals, and facilitating events and discussions.
Responsibilities
- Community platform management
- Launch and manage a unified community platform (e.g. Discord, Heartbeat, or alternative)
- Migrate and consolidate existing groups (WhatsApp, Telegram) into a cohesive hub
- Manage day-to-day moderation, onboarding, and community experience
- Spark authentic conversations and connections among iGaming professionals
- Plan and run regular community programming such as polls, AMAs, and discussions
- Deliver event-related engagement before, during, and after NEXT.io summits and retreats
- Support and organise small-scale community meetups, run clubs, and social gatherings, particularly in Malta
- Work with Marketing to grow membership and drive visibility
- Partner with Events to ensure seamless community integration with live conferences and retreats
- Collaborate with Media to seed content (news, podcasts, spotlights, research) into community channels
- Track engagement and retention metrics (MAU, NPS, time-to-first-post)
- Gather feedback and implement new features, formats, and workflows
- Contribute to community playbooks and scalable processes.
Requirements
- 2–4+ years of community management experience (online groups, professional networks, or events)
- Strong communication and facilitation skills; able to drive authentic engagement
- Experience managing platforms such as Discord, Heartbeat, Telegram, or similar
- Organised and process-driven; comfortable with moderation and community guidelines
- Based in Malta (preferred) or Europe with CET-friendly hours
- Commitment to member trust, safety, and integrity.
Benefits
- Private health insurance after probation. (For full time employees)
- Employee Assistance Programme: support for mental health, finances, legal advice and more (also available for your family). (For full time employees)
- Retail discounts platform. (For full time employees)
- Flexible working hours and remote-friendly setup
- For Malta-based employees: access to our HQ office, snacks, coffee, and team socials.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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