Maintenance Operations Architect at Blue Origin developing maintenance frameworks and operational processes for the New Glenn launch vehicle. Collaborating with teams to drive safe and efficient spaceflight operations.
About the role
- Director of IT Operations overseeing IT Service Management programs at Avangrid. Responsible for strategic direction, collaboration, and continuous process improvement in IT operations management.
Responsibilities
- Responsible for defining the strategic direction and ensuring the effective execution of IT operations
- Oversees the enterprise-wide IT Service Management program
- Focuses on driving continuous process improvement
- Manages stakeholder communications and operational performance
- Collaborates closely with the Emergency Management team
- Leads cross-functional teams and works with senior leadership
- Develops and implements IT operations strategies, policies, and procedures
- Ensures efficient, effective, and excellent service delivery
- Defines, implements and leads ITIL processes
- Conducts root cause analysis and develops solutions
- Oversees the management and maintenance of the Configuration Management Database (CMDB)
- Manages IT Operations relationships with key stakeholders
Requirements
- Bachelor’s degree in Computer Science, Information Systems or a related field
- Minimum of 10 years of relevant experience
- Minimum of five years’ experience in a leadership role
- Strong leadership and management skills
- Excellent strategic thinking and problem-solving abilities
- In-depth knowledge of IT Operations and service management
- Excellent communication and interpersonal skills
- Proven experience in managing IT operations in a large, complex organization
- Experience with ITIL or other IT service management frameworks
- Master's degree in a related field of study (preferred)
- ITIL Certification (preferred)
Benefits
- Competitive benefits and growth opportunities
- Generous performance‑based bonuses
- 12% 401(k) match
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement
- Professional development and clear career‑advancement pathways
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