Senior Manager of Compliance overseeing compliance operations related to insurance regulations at Tokio Marine HCC. Leading a team to ensure adherence to regulatory standards and internal guidelines.
IA
Hybrid Senior Compliance Advisor – Fair Business Practices
Posted 3 months ago
About the role
- Senior Compliance Advisor implementing compliance practices related to fair business at iA Financial Group. Collaborating across teams to ensure regulatory compliance and improve customer treatment standards.
Responsibilities
- Leadership and expertise in fair business practices
- Act as an internal reference for issues related to fair business practices and fair treatment of customers (FTC)
- Contribute to the evolution of compliance practices and tools in collaboration with the business sectors and entities concerned
- Participate in sectoral governance meetings on topics related to sound business practices
- Support the Head of Regulatory Compliance in reporting and preparing strategic analyses
- Monitor and track FTC indicators in sectors and entities subject to regulatory requirements
- Conduct targeted monitoring activities in sectors and entities subject to fair treatment obligations
- Produce analyses and recommendations to improve compliance and reduce FTC-related risks
- Analyze customer complaints in accordance with the established process
- Make decisions for customers in accordance with internal policies and regulatory requirements
- Identify trends based on the analysis of customer complaints
- Make recommendations to various departments to correct the causes of complaints and improve business practices
Requirements
- Bachelor's degree in law
- Relevant experience (5 to 8 years) in regulatory compliance, risk management, or oversight in the financial sector
- In-depth knowledge of requirements related to sound business practices and fair treatment of customers
- Excellent analytical, communication, and influential leadership skills
- Advanced knowledge of English, as the person will be required to communicate with English-speaking internal and external contacts on a weekly basis.
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness and personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonuses
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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