After Sales Support - Senior Policy Administrator at Allianz Partners handling member database management and ensuring quality service in a B2B2C insurance environment.
About the role
- Team Administrator in HUB International's Commercial Division providing exceptional customer experience and support to Production teams. Engaging in documentation processes and account reconciliation in a fast-paced environment.
Responsibilities
- Provides exceptional customer experience working with various Production teams
- Follows HUB Service Guidelines
- Processes all documentation according to HUB workflows
- Formally corresponds with customers and insurers
- Manages account reconciliation working with Accounting team
- Maintains accuracy of electronic files
- Reviews and ensures accuracy of policy documentation from insurers
- Abeyances and follow-up for outstanding information & documentation
- Reviews and prioritizes all assigned tasks on a daily basis including mail, emails, abeyances/activities
- Provides back-up support for other departments and Reception on an as-needed basis
- Continues professional development in order to enhance skills and abilities
Requirements
- A Level 2 insurance license is required; however, if you’re not fully licensed, we’ll support you in gaining the certification as part of your career development with us
- Demonstrates excellent customer service skills
- Strong attention to detail and accuracy
- Strong communication skills, both written and verbal
- Intermediate MS Office knowledge, with focus on Excel and Word
- You enjoy working in a fast paced, client-focused environment
Benefits
- Competitive compensation
- Company matching RRSP contributions
- Tuition financing and career-related training and development
- Customizable flexible benefits options for you and your family
- Mental and physical wellness initiatives
- A positive, collaborative and team-oriented environment
- Ongoing personal and career development
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