Programme Manager responsible for end - to - end planning and governance at Allwyn Lottery Solutions. Leading cross - functional alignment and execution in a rapidly scaling organization.
About the role
- Enterprise Transformation Strategist delivering initiatives across benefits design, digital experience, AI adoption, and analytics for Emory Health Plan.
Responsibilities
- Supports 5 to 8 enterprise initiatives by developing project plans, tracking milestones, documenting risks, and preparing executive updates.
- Analyzes workflows, map processes, identify inefficiencies, and propose solutions grounded in systems engineering principles.
- Develops business cases, cost/benefit analyses, and operational models for proposed initiatives.
- Prepares dashboards, presentations, and communication artifacts for governance meetings.
- Supports development of communication materials, training guides, and readiness assessments.
- Participates in change champion groups and facilitate small-group sessions.
- Helps measure adoption, gather user feedback, and refine rollout plans.
- Assists with mapping current-state member and provider journeys, capturing pain points and handoffs.
- Conducts user interviews, shadow clinical/operational teams, and synthesize findings into insights.
- Builds service blueprints outlining processes, systems, data flows, and responsibilities.
- Conducts market scans of benefit trends, supplemental programs, and employer plan innovations.
- Models financial implications of benefit design changes and analyzes historic utilization patterns.
- Evaluates pilot programs (e.g., mental health, digital health) through data analysis & feedback.
- Supports A/B testing and measures impact on member behavior and cost.
- Partners with IT and vendors to support requirements gathering, user acceptance testing, and workflow design for digital platforms (member portal, provider portal, CRM, analytics tools).
- Tracks issues, system defects, and dependencies across vendors.
- Performs related responsibilities as required.
Requirements
- Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, Computer Science, or related fields
- Three years of experience in health plan design, decision support, clinical data analysis, health plan operations, or an equivalent combination of education, training and experience.
- Exposure to healthcare, consulting, operations research, digital transformation, or analytics.
- Experience with process mapping, workflow design, or service design.
- Strong analytical skills: Excel, Python or R (preferred), and data visualization (Tableau/Power BI).
- Process mapping tools (Lucidchart, Miro, Visio).
- Familiarity with Agile, Lean, Design Thinking, or systems engineering frameworks.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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