Principal Product Support Engineer serving as the primary technical liaison for federal customer teams. Focused on hands - on infrastructure support and troubleshooting across technology layers.
About the role
- Deliver tailored post-sales software services to local accounts while maintaining high satisfaction through issue resolution and proactive monitoring
Responsibilities
- Delivering tailored post-sales software services to local accounts • Utilizes proactive monitoring for issue prevention • Resolves issues promptly • Maintains customer satisfaction
Requirements
- Responds to a range of queries • Troubleshoots IT infrastructure problems • Adheres to standards
Benefits
- Equal Opportunity Employer (EEO) • Maintains high customer satisfaction • Supports operational plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Principal Product Support Engineer ensuring technical support between federal customer teams and HPE engineering. Managing escalations and resolving issues across diverse infrastructure environments.
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