After Sales Support - Senior Policy Administrator at Allianz Partners handling member database management and ensuring quality service in a B2B2C insurance environment.
About the role
- IT-Systemadministrator supporting IT operations in Nürnberg at Funkwerk Security Solutions. Tasks include IT infrastructure administration and user management for various platforms.
Responsibilities
- Provide support for IT operations in First and Second Level Support
- Administer IT infrastructure (virtual and physical, backup & recovery)
- Integrate various platforms and systems
- User administration (including printers, Active Directory, user policies)
- e.g., name changes / new account setup
- Setup and relocation of IT workstations on site
- Troubleshoot faulty systems and applications
- Manage mobile devices using Mobile Device Management (MDM)
- Manage, monitor and coordinate collaboration with external IT service providers
- Technical coordination with internal departments and sister companies
- Select and procure hardware, software and IT-related services
- Create and maintain system documentation
- Improve the company's cybersecurity
- Continuous improvement of the certified ISMS
- Execute projects to introduce new specialized business applications
- Establish and further develop the company's emergency operation (business continuity) environment
- Proactively prepare for hacker and ransomware attacks
- Collaborate within the Group IT framework
Requirements
- Completed IT training or career changers with equivalent experience
- Experience in First and Second Level Support
- Strong knowledge of Microsoft Windows and Office 365
- Experience coordinating and communicating with external and internal departments and service providers
- Knowledge of administration and maintenance of specialized applications and their technical infrastructure
- Understanding of business processes and the requirements of business units
- Good communication skills and the ability to explain technical concepts clearly
- Team-oriented and able to work independently
- Creativity to actively contribute to the team
- Very good German and good English language skills
Benefits
- Flexible working hours, flexitime and time-off compensation
- 30 days annual leave plus regulated special leave
- Training and development opportunities
- Workplace health management including an Employee Assistance Program (EAP) and bike-leasing options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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