Hybrid Senior Consultant, IT Service Engineering

at HiSolutions AG

• Job title: Senior Consultant, IT Service Engineering
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM
• Location requirements: Hybrid, Frankfurt am Main, Germany

About the role

• Senior Consultant in IT Service Engineering at a growing consulting company with over 300 employees. Leading projects in service management and IT transformation while supporting customer needs.

Responsibilities

• Look forward to engaging and challenging assignments.
• Advise and, where applicable, take on (partial) project leadership for client projects to establish or improve service management for specific IT services.
• Identify clients' organizational challenges and work with them to develop tailored solutions to adapt existing service management processes.
• Conduct roll-out planning for service delivery of new services and establish or optimize service provider management.
• Further develop our consulting offerings by contributing your experience and introducing new methods.

Requirements

• At least three years of project and/or consulting experience in ITSM.
• Good understanding of frameworks such as ITIL, COBIT, or SIAM.
• Familiarity with the challenges at the interface between IT and the business.
• Analytical skills to structure complexity and clarify interdependencies, and the ability to design solutions/concepts and explain them.
• Excellent presentation and communication skills in German.
• The list of requirements is a wish list. Please apply even if you do not meet every point—many skills can be learned on the job.

Benefits

• Green commuting: We subsidize not only your company bike (JobRad) but also your public transport (ÖPNV) ticket, benefiting both the environment and your wallet.
• Stay active: We support your gym membership and preventive health care.
• Maximum flexibility: We enable work–family balance according to your needs, with the option for remote/mobile work.
• Time to recharge: We offer 30 days of vacation per year. You only need to take one day off on Christmas Eve and New Year's Eve. If you want a longer break, we offer the option of a sabbatical.