Hybrid Senior Consultant, IT Service Engineering

at HiSolutions AG

• Job title: Senior Consultant, IT Service Engineering
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM
• Location requirements: Hybrid, Bonn, Germany

About the role

• Senior Consultant in IT Service Engineering advising clients on service management improvement with a focus on IT strategies and individual solutions. Collaborating on ITSM frameworks and enhancing service delivery processes.

Responsibilities

• Advise and, if required, take on (partial) project management for client projects to establish or improve service management for specific IT services
• Identify clients' organizational challenges and work with them to develop tailored solutions to adapt existing service management processes
• Plan roll-outs related to service delivery for new services and establish or optimize service provider governance
• Further develop our consulting offering by contributing experience and new methods

Requirements

• At least three years of project and/or consulting experience in ITSM
• Good understanding of frameworks such as ITIL, COBIT or SIAM
• Familiarity with the challenges at the interface between IT and the business
• Analytical ability to structure complexity and clarify interrelationships, and the ability to design solutions/concepts and explain them
• Very good presentation and communication skills in German

Benefits

• We subsidize not only your company bike (JobRad) but also your public transport (ÖPNV) ticket, benefiting both the environment and your wallet.
• We support your fitness membership and preventive healthcare.
• We enable work–life balance according to your needs, with the option for remote/mobile working.
• We offer 30 days of vacation per year.