Service Engineer in Swindon responsible for servicing industrial doors. Performing maintenance, diagnosing faults, and providing customer service for a global access solutions leader.
About the role
- Senior Consultant IT Service Engineering improving service management for clients by identifying challenges and developing solutions. Collaborating with customers to enhance their IT service management processes using frameworks such as ITIL.
Responsibilities
- Advise and, where necessary, take on (partial) project leadership for client projects aimed at establishing or improving service management for specific IT services
- Identify our clients' organizational challenges and jointly develop tailored solutions to adapt existing service management processes
- Conduct roll-out planning for the delivery of new services and establish or optimize service provider governance
- Further develop our consulting offering by contributing your experience and new methods
Requirements
- At least three years of project and/or consulting experience in ITSM
- Solid understanding of frameworks such as ITIL, COBIT, or SIAM
- Familiarity with the challenges at the interface between IT and the business
- Analytical skills to structure complexity, clarify interrelationships, and design and explain solutions/concepts
- Excellent presentation and communication skills in German
Benefits
- We subsidize not only your company bike (JobRad) but also your public transport (ÖPNV) ticket — good for the environment and your wallet.
- We support your gym membership and preventative health measures
- We enable work–life balance according to your needs, including the option for remote work
- We offer 30 days of vacation per year
- Take just one day of leave for Christmas Eve and New Year's Eve
- If you want a longer break, we offer the option of a sabbatical
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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