Managing Consultant leading IT service projects for organizations. Focusing on service orientation and ITSM processes to drive digital transformation and improve customer satisfaction.
Responsibilities
Take on project leadership for client engagements aimed at establishing a service-oriented approach within IT organizations
Define service models, services and SLAs, and design the necessary roles and governance structures
Support the implementation and adaptation of ITSM processes at client organizations
Further develop our consulting offering by contributing experience and new methods
Provide subject-matter leadership to other (senior) consultants in joint projects
Requirements
Several years of professional experience in consulting as a lead consultant or leadership experience within an IT organization
Strong understanding of frameworks such as ITIL, COBIT or SIAM
Highly independent and responsible working style in challenging situations
Excellent analytical skills, strategic thinking and an above-average solution orientation
Very good presentation and communication skills in German
Benefits
We subsidize not only your company bike (JobRad), but also your public transport season ticket, helping both the environment and your wallet
We support your gym membership and preventive healthcare
We enable compatibility of family and work according to your needs, with the option for flexible working arrangements including remote work
We offer 30 days of vacation per year. You can take Christmas Eve and New Year’s Eve off using just one day of leave each
If you wish to take a longer break, we offer the option of a sabbatical
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