Senior Program Manager with 5+ years experience managing product development processes at Stanley Black & Decker. This hybrid role involves cross - functional leadership and project management.
About the role
- Programme Manager leading technology transformation initiatives at Hiscox to drive operational scalability and customer-centricity. Managing CRM and Document Management strategies within a multi-year change initiative.
Responsibilities
- Lead and deliver technology enabled initiatives within the CRM & Telephony and Document Management pillars
- Provide overall programme leadership, setting direction and managing resources
- Engage and collaborate with executive committee members and senior stakeholders
- Drive innovation and technical excellence across the programme
- Manage the delivery pillar budget of $15m+
- Champion a culture of delivery excellence, ensuring milestones and quality standards are consistently achieved
- Build and lead an effective delivery team made up of technical specialists and delivery professionals
- Identify risks and proactively manage issues to maintain momentum
- Foster a collaborative, inclusive environment supporting continuous improvement
Requirements
- Proven experience in delivering large-scale, complex technology transformation programmes
- Experience in implementing centralised CRM platforms that standardise data models and capture for distribution including customer and brokers
- Experience in implementing enterprise-wide archiving and document management solutions
- Insurance or Financial Services experience is highly desirable
- Outstanding stakeholder management and influencing skills
- Strong commercial acumen and demonstrable financial management experience
- Resilient, adaptable, and forward-thinking
- Personal commitment to inclusivity, continuous learning and the development of others.
Benefits
- Bonus
- Contributory pension
- 25 days annual leave plus 2 Hiscox days
- 4 week paid sabbatical after every 5 years of service
- Private medical for all the family
- Hybrid working to encourage a healthy work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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