IT - System Engineer designing tailored IT solutions while ensuring infrastructure security and performance. Join a dynamic team at wunderbar IT GmbH focusing on innovative technologies for B2B clients.
About the role
- Professional Service Systems Engineer at Hirsch, a security technology leader, delivering integration services and specialized support for EMEA customers. Handling technical installations, cybersecurity management, and customer relations.
Responsibilities
- Provide hands-on involvement for technical installation and configuration of Hirsch products including troubleshooting, customer acceptance testing and completion documentation.
- Conduct CSMS (Cybersecurity Management System) tasks, including deployment, implementation, monitoring, and improvement of security protocols.
- Perform regular cybersecurity scanning, analyze vulnerabilities, and create detailed reports, and document findings and remediation steps.
- Provide coaching for the customer-identified resource(s) who will be running day-to-day operation of the products.
- Implement on-site solutions, while ensuring customer (partner and End User) satisfaction with Hirsch systems.
- Serve as a technical authority on Hirsch product technologies via on-site, phone, and electronic media.
- Provide technical support onsite, as well as via telephone, and electronic media.
- Own and complete complex technical tasks for Hirsch clients including PoC engagements, within their pilot and production infrastructure.
- Must be a US Citizen and be able to pass a federal background investigation as well as obtain and maintain a security clearance.
- Act as a Trusted Advisor to customers.
Requirements
- Minimum 4 years of technical experience with Physical Access Control, Video, and Intrusion Detection Systems and/or related hardware/device
- Hirsch product line knowledge
- Ability to travel 50% across different Germany regions and work remote
- Experience with storage arrays including SAN and NAS solutions
- Experience with virtualization technology including VM Ware or Microsoft Virtual Server.
- Experience with Microsoft Cluster technology
- Experience with government technical publications and implementation desired (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM)
- CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience
- Working knowledge of the following systems: Windows Server 2012, 2016, 2019 and 2022 Windows 10, Windows 11.
- Working knowledge of the following database system : SQL Server 2016, 2017, 2019 and 2022
- Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS (Architecture, design, disaster recovery, and troubleshooting).
- Working knowledge with Tenable Nessus, ACAS and SCAP Scanner, STIG checklists and WSUS update tools.
- Superior problem solving and troubleshooting skills at the System Engineer level.
- Exceptional customer service, overall communication, and technical writing skills
- Ability to communicate and work with other internal departments
- Ability to work independently with minimal management supervision and as part of the team
- Demonstrated aptitude for providing exceptional customer service in politically charged environments
- Ability to enhance the technical expertise of peers via the development of system training, mentoring of new hires, and team content development
- Ability to apply technology to improve existing products and systems at customers and for internal use
- Ability to actively participate in team support by proposing and implementing solutions
- Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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