Expert Prévoyance managing complex insurance cases while ensuring quality standards and team development. Collaborating with internal teams to support member needs and operational performance.
Responsibilities
Handle complex cases.
Analyze and resolve any operational issues and propose improvements.
Participate in the onboarding process for new cases and transfers into management.
Analyze client DSN flows for approval.
Review employer contribution accounts and carry out actions related to pre-litigation.
Act as the point of contact for clients and commercial teams on matters within your area of expertise.
Ensure the compliance of one or more activities, including, among other tasks, validating files/cases.
Lead technical workshops.
Report technical malfunctions to the Unit Manager.
Train new hires and support the technical upskilling of team administrators/claims handlers in addition to formal training programs.
Requirements
Solid experience in Protection Insurance / Group Benefits (minimum 3–4 years)
Strong knowledge of protection insurance mechanisms
Autonomous and reliable in handling sensitive operations
Comfortable with digital tools (Microsoft Office 365)
Strong command of written (spelling and grammar) and spoken French
Fluent English is a strong plus
Benefits
Incentive bonus
Profit-sharing bonus
Company savings plan and pension plan with an attractive employer contribution
Childcare allowance
On-site staff canteen
Telemedicine service
12 RTT days in addition to paid vacation
100% coverage of the basic health insurance (mutuelle)
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