About the role

Implementation Training Consultant facilitating the implementation of financial software. Ensuring adoption and providing training for customers in the home health and hospice sector.

Responsibilities

Act as an integral part of the financial project to ensure a successful implementation of Homecare Homebase’s home health and hospice software.
Aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
Serve as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations.
Follow the implementation methodology and ensure team members are also following the methodology.
Conduct end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product.
Investigate user problems and needs, identifying their source and determining possible solutions.
Assist in the development and maintenance of end-user documentation including training manuals and internal documentation.
Guide customers towards established best practices.
Support the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
Independently research customer inquiries and determine sources of issues.
Independently research data functionality and report problems to the customer support team with needed steps for customer resolution.
Maintain product knowledge as new enhancements and functionality are released in the application.
Work with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.

Bachelor's degree in business or a related field, or an equivalent combination of some college and significant work experience
Skills to provide quality education to customers on the appropriate, best-practice use of all products within the financial aspects of the Homecare Homebase suite
Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts
Ability to communicate deployment risks with both internal and customer project teams efficiently and concisely
Ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving
Ability to prioritize workload and delegate assignment as necessary
Passion for customer service that ensures the needs of the customers are met throughout their implementation
Ability to function with minimal supervision without affecting the quality of their work
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals.
Ability to travel and/or support up to 70% in service of our clients across the country