Chief Operating Officer (COO) at carVertical driving performance management and operational efficiency. Overseeing processes and AI integration across the organization in a hybrid work environment.
About the role
- Chief Operating Officer at Health Catalyst, driving operational excellence and measurable client outcomes. Leading strategic growth and transformation in healthcare technology.
Responsibilities
- Lead enterprise operational excellence across services, consulting, customer success, account management, and general management functions.
- Lead enterprise operations with a primary focus on efficiently delivering measurable client outcomes.
- Strengthen client satisfaction, retention, and reference-ability across the organization.
- Establish a unified post-sale operating model from implementation through renewal, ensuring a seamless and long-term client success.
- Partner with Product and Engineering to ensure roadmap execution aligns with real client needs and delivery capacity.
- Operationalize AI initiatives that enhance client value, team efficiency and financial performance.
- Build scalable systems, governance, and operating cadence that enable predictable delivery and high client confidence.
- Align decision rights and accountability across senior leadership to reduce friction and increase responsiveness.
- Foster a client focused culture of clarity, evidence based decision making, efficiency, and outcomes.
- Drive excellent teammate engagement and alignment; foster and develop talent.
Requirements
- Passion for improving healthcare outcomes through disciplined execution and innovation.
- Skilled in organizational development, people management, budget and resource development, and strategic planning.
- Deep understanding of how healthcare organizations define and measure value.
- Proven success improving client satisfaction and retention while expanding margins.
- Strong financial acumen with the ability to balance growth, investment, and profitability.
- Demonstrated ability to partner with product, technology, and client-facing teams around measurable results.
- Bachelor’s degree in technology-related or business-related field, or equivalent experience, with master's degree in business or related field, preferred.
Benefits
- Flexible PTO
- Professional development stipend
- Meaningful opportunities for career growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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