TDAC Analyst at Ambient.ai focuses on security data analysis and incident management. Working hybrid in Redwood City to support security operations and teamwork.
HC
Onsite Senior Infrastructure Services Delivery Analyst
Posted last week
About the role
- Sr Infra Svc Del Analyst collaborating with various teams on infrastructure solutions at HCSC. Designing and building infrastructure solutions to improve deployment times and operational viability.
Responsibilities
- Responsible for collaborating with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the design and build of infrastructure solutions/blueprints for area of responsibility.
- Participate in the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments.
- Involved in transition knowledge to Infrastructure Operations.
- Participate in design, development, and implementation of end-to-end Infrastructure solutions/blueprints as part of a cross-functional team with service targets and cost models.
- Provide technical depth in the installation, configuration, administration, and operations of technologies in the area of responsibility.
- Work with DevOps and Automation Engineering to support Infrastructure automation projects and maintain and update existing automation solutions to continually improve the provisioning times for IT environments.
- Participate in the development of appropriate documentation for Operational Readiness activities as part of a cross-functional team.
- Design and build of pilot solutions utilizing new technologies and implementing new product features and enhancements.
- Ensure integration and operational viability for Infrastructure Products in the area of responsibility.
- Coordinate with onshore/offshore teams to drive Infrastructure builds and to resolve issues.
Requirements
- Bachelor degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience
- Experience with monitoring and event management technologies
- Experience with UCCE / UCM and UC / Collaborations contact center technologies
- Experience with Microsoft Teams voice services
- Session border controllers
- SIP proxies
- PSTN edge services
- Voicemail
- Instant messaging
- Emergency responder services
- IP-PBX
- Cloud softphone services
- SIP protocol
- SIP trunking
- Hypervisor experience / Nutanix / VMware virtualization
- Able to pull, analyze, and react to logs during research and troubleshooting
- Able to lead projects and troubleshooting session
- Infrastructure Automation
- Supplier management
- Continuous improvement
- Incident management
- Problem Management / RCA
- Customer service oriented
- Adaptability and ability to introduce / manage change
- Drive conflict management in high pressure situations
- Performance / metrics-driven decision making
- Operations Management
- ITIL v3
- Ability to simplify & standardize complex concepts / processes
- Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
- Problem solving tools and techniques
- Drive cross functional execution
- Comfortable collaborating internal business customers and IT team members
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
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