Engineering Services Manager leading technical services teams in the US region. Focus on implementation, presales, and team management to enhance sales and growth effectiveness.
Responsibilities
Responsible for running the services team for their respective geographical region/practice area.
Respond to service escalations and manage Engineer deployment.
Drive customer pipeline and liaise between Sales and Service teams.
Review Engineering write offs and maintain less than 2% of hours written off annually.
Create standard operating procedures for Engineering teams’ interactions with other departments.
Requirements
5+ years in a technical related field.
Experience designing and architecting network or systems-based solutions.
Bachelor’s Degree or equivalent experience.
One or more certifications: CCNP, CCDP, CCIE, ACMP, ACCP, ACCX, ACEAP, VCP, MCA.
Skills in designing, installing, and supporting Cisco, HPE, Dell servers, etc.
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