HPC Technical Consultant performing on-site maintenance and repair of compute, network, and storage hardware. Collaborating with team members and completing various hardware actions as needed.
Responsibilities
Perform on-site repair and maintenance activities on HPC compute, network, and storage hardware
Review tickets for hardware actions needed and claim for action
Interact with ticket system to document actions taken and pass ticket to next step
Complete training on specialized compute hardware, network, and storage components
Read system documentation and diagrams to identify specified components within system
Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack
Perform hardware actions, e.g. component replacement from spares
Operate hand tools and low-power tools (e.g. battery power screwdriver)
Select proper tools and maintain tools in organized way on site
Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)
Occasionally assist with system installation activities
Interface with parts inventory manager if applicable
Experience with Motivair and Vertiv CDU
Requirements
US Citizenship required
HS graduate
Strong mechanical aptitude
Familiarity with hand tools
Experience with computer hardware and datacenters preferred
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