Director of Financial Aid providing strategic leadership in financial aid administration. Overseeing compliance and delivery of financial aid programs to support student access and retention.
Responsibilities
Provide leadership and strategic vision for the University’s Office of Financial Aid.
Develop and implement financial aid strategies that support enrollment growth, retention, and student success.
Design and oversee office structure, staffing, and operational workflows to effectively serve traditional, online, and accelerated academic programs.
Foster a culture of compliance, collaboration, and outstanding customer service within the financial aid team.
Formulate and oversee University financial aid policies, procedures and operations with the highest ethical and student-centered service standards.
Build and sustain strong, collaborative relationships across the university to understand student and operational needs, align priorities, and deliver high-value services.
Maintain advanced expertise by monitoring regulatory developments, industry trends, leading practices, and emerging technologies.
Ensure compliance with federal, state, and university regulations while fostering a culture of continuous improvement and innovation and assesses the impact of substantive changes in regulations and legislation.
Ensure compliance with FERPA, data privacy, and information security standards applicable to financial aid and student records.
Oversee the administration of all federal Title IV, state, institutional, private, and veterans’ educational benefits programs.
Requirements
Bachelor’s degree from an accredited institution
Minimum five years of progressively responsible experience in financial aid administration, including supervisory or leadership experience
Comprehensive knowledge of and experience in implementing federal, state, and institutional financial aid regulations and compliance requirements
Experience administering Title IV financial aid programs
Knowledge of veterans’ educational benefits
Experience with financial aid data analysis, reporting, and compliance oversight
Strong leadership, organizational, and strategic planning skills
Excellent communication and interpersonal skills with the ability to work effectively across campus departments
Demonstrated commitment to student-centered service and continuous improvement
Master’s degree (preferred)
Experience with the Ellucian Colleague ERP system (preferred)
Familiarity with federal financial aid systems (preferred)
Experience with state financial aid systems (preferred)
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