Hybrid Account Manager

at GuideStar Eldercare

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Kansas City, United States

About the role

• Account Manager role at GuideStar coordinating client care for the geriatric population. Focus on customer service, account retention, and maintaining growth within communities.

Responsibilities

• Provide excellent customer service, retention and growth of existing accounts, and sales.
• Retention and growth of existing facilities: Sustains rapport with key accounts by making periodic visits – exploring specific needs; anticipating new opportunities.
• Achieves sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identifies sales opportunities by identifying customer needs; identifying new patients in need, forecasting projected business; establishing targeted market share.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Protects organization's value by keeping information confidential

Requirements

• Associate’s or Bachelor’s degree preferred
• 3-5 Years previous applicable experience
• Preferred prior work experience within post-acute care, senior living communities, and sales
• Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
• Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
• Customer service - responds promptly to requests for assistance and strives to continually improve service.
• Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
• Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
• Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
• Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
• Teamwork - Able to work in team environment.
• Communication - Strong written and verbal communication skills.
• Education of GuideStar ElderCare’s mission & services to our customers.
• Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff.
• Daily Travel with potential for overnight stays

Benefits

• All GuideStar employees must be vaccinated against COVID-19 and flu.
• GuideStar follows all applicable laws; contact [email protected] for more information.
• Testing for illegal drugs will be administered to all final candidates for whom an offer of employment has been extended.
• Equal employment opportunities to all employees and applicants for employment.
• Prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Commitment to the full inclusion of all qualified individuals.