Lead the full retention funnel: design lifecycle campaigns, automated email and in - app journeys, and run experiments. Use quantitative and qualitative analysis to identify churn drivers and collaborate cross - functionally to improve product adoption and long - term retention.
About the role
- Customer Insight and Retention Manager turning customer data into strategic marketing insights. Analyzing behaviors to enhance retention and drive commercial activation strategies.
Responsibilities
- We’re looking for an Insight Activation Manager—someone commercially curious, analytically sharp, and action-oriented.
- You’ll turn complex customer data into meaningful insights, then translate those insights into clear, impactful plans across our marketing and retail channels.
- You’ll be the bridge between customer understanding and commercial activation: uncovering the “so what” and shaping “what we should do with it.”
- This role sits at the heart of our Customer Retention strategy.
- Your work will deepen our understanding of customer behaviours, segments, and cohorts, helping us drive repeat purchase, frequency, average order value, and ultimately Customer Lifetime Value.
- Reporting into the Head of Retention, you will be a thorough analyst, a confident communicator, and someone who can influence, collaborate, and inspire action across teams.
Requirements
- Experienced in customer analysis, ideally in a retail or consumer-focused environment.
- Strong understanding of multi-channel marketing and how different channels influence customer behaviour.
- Comfortable working with large datasets, with the ability to translate complexity into clarity, using different techniques like SQL, cohort analysis, regression, propensity analysis or lifetime value analysis.
- Actionable insight - able to integrate data and use it to drive actions which positively impact customers and the business
- Data story teller - able to use data and visualisations to make impact and communicate to a range of stakeholders
- Hands-on experience using a Customer Data Platform (CDP) for analysis and reporting—Bloomreach experience is a strong advantage.
- Segmentation - able to use segmentation techniques to identify customer groups to increase impact
- A genuine passion for customer experience and doing what’s right for the customer.
- Inquisitive, quick to learn, and comfortable in a growing and evolving environment.
- Excellent communicator able to work effectively with stakeholders at all levels, influencing decisions with confidence.
Benefits
- 💰Salary is £45,000 per annum
- 🤩Total value of our perks is worth **£3,000+ per year**
- 🅿️ Free parking on-site
- 💪 Free gym access on-site
- ☕ Unlimited coffee and tea throughout the day
- 🍰 Free fresh fruit and cake daily
- 🍴 Subsidised meals - breakfast and lunch
- 🏢 Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
- 🏆 Opportunity to work with a passionate team
- 🎁 Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
- 🌍 2 x Annual paid volunteering days
- 📞 Employee Assistance Programme
- 👥 Friends and Family Referral Scheme
- 🏖️33 Days Annual Leave (including bank holidays)
- 💰 Discretionary bonus scheme of up to 15%
- **🅱️ **B Corp certified company committed to ethical practices and sustainability
- 🥇 A company recognised as a Great Place to Work for 4 consecutive years
- 🩼 Disability Confident Leader
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
(Senior) CRM & Retention Manager:in at buah focusing on innovative retention strategies in the snack market. Overseeing retention metrics, CRM campaigns, and strategic growth initiatives.
Retention Specialist at Culligan Quench handling cancellation requests and preventing churn. Collaborating with internal teams to strengthen customer retention in a hybrid work environment.
Client Retention Specialist supporting customers of TD Merchant Solutions by providing expert guidance and legendary experiences. Delivering solutions through inbound and outbound service interactions in a hybrid work environment.
Customer Retention Executive improving client relationships and reducing churn for small business accounting services. Engage with clients, analyse usage patterns, and collaborate with internal teams for effective solutions.
Marketing Specialist managing successful sales and renewals of health insurance accounts. Responsible for executing marketing plans, developing proposals, and maintaining relationships within assigned territory.
Customer Loyalty & Community Builder at Qonto enhancing brand attachment for French customers to foster advocacy and community. Collaborates across teams to create impactful customer experiences.
Analista Comercial atuando na gestão de clientes estratégicos na Farmácias APP. Foco em Customer Success e retenção com análise de performance.
Customer Success Analyst managing client relationships and driving post - sale strategy for Farmácias APP. Utilizing CRM and data analytics for effective client management and retention strategies.
Customer Retention Specialist in Toronto handling billing inquiries for Jobber customers. Engaging with customers to enhance their subscription experience and drive retention efforts.