Service Operations Analyst ensuring accurate billing and high - quality reporting for call center and help desk services. Collaborating across teams to lead process improvements and manage client communications.
About the role
- Senior Manager responsible for inbound operations in a high volume distribution center at Grainger. Overseeing leadership and compliance in a fast-paced, multi-shift environment.
Responsibilities
- Lead the inbound operations of a high volume, order fulfillment, multi-shift distribution center.
- Provide direct leadership of up to 4 exempt direct reports and indirect leadership of a large non-exempt employee population.
- Oversee the function to ensure accurate product receipt, order fulfillment, and the optimization of resources and processes while operating within budget.
- Develop processes to ensure compliance and employee programs to promote an environment where employees are empowered, and committed to the success of Grainger.
- Responsible for metrics affecting safety, quality, and cost.
- Teach your direct reports how to improve performance using a variety of continuous improvement techniques.
- Determine the engagement strategy for the department and leverage the Grainger Principles to influence culture throughout the building.
Requirements
- Bachelor's Degree or equivalent experience in Logistics, Supply Chain, and Operations
- 5+ years progressively responsible management experience in a high volume, multi-shift operation dealing with large employee populations.
- Experience leading exempt-level leaders in a hands-on environment
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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